Privacy Policy

1. Business & Entity Identification

This Privacy Policy applies to Hosting Setu (hostingsetu.com), operated by NetVantage Systems Private Limited, a subsidiary of Apex Info Sys Solutions.

2. What Personal Information We Collect

We collect only the essential personal information required to provision, operate, and secure our infrastructure services:

• Contact Information: Full name, company name, business address, telephone number, and email address.
• Account Credentials: Usernames, passwords, and security verification data for dashboard authentication.
• Domain & Infrastructure Metadata: WHOIS contact information required by ICANN/registry standards for domain registration.
• Technical & Log Data: IP addresses, browser specifications, operating system details, access timestamps, and referring URLs.
• Billing & Payment Data: Invoice records, transaction IDs, and tax registration details (card data is handled exclusively by PCI-DSS certified gateways).

3. How Information Is Collected

Information is gathered through transparent mechanisms:

• Direct User Submissions: When filling out contact forms, registering account credentials, or ordering hosting/domain packages.
• Automated Infrastructure Telemetry: Server error logs, security firewalls, load balancers, and analytics tags.
• Cookies & Local Storage: Essential session cookies to maintain login states and website preferences.

4. How Information Is Used

Your information is used strictly for legitimate business and legal purposes:

• Provisioning and maintaining shared hosting, cloud VPS, domain registrations, SSL certificates, and business email mailboxes.
• Delivering customer support, processing technical support tickets, and diagnosing server health issues.
• Issuing tax invoices, processing recurring service renewals, and preventing fraudulent transactions.
• Complying with statutory, regulatory, and ICANN requirements.

5. How Information Is Stored & Secured

All user data is stored on high-security server infrastructure with 256-bit SSL/TLS encryption in transit and AES encryption at rest. We enforce strict role-based access control (RBAC), multi-factor authentication (MFA) for administrative staff, continuous automated security patching, and regular database backup protocols.

6. Cookies Policy

Hosting Setu uses first-party essential cookies to enable user navigation, security validation, and preference management.

• Strictly Necessary Cookies: Essential for account logins, shopping cart state, and CSRF protection.
• Performance Cookies: Anonymous telemetry used to optimize page render speeds and website responsiveness.

7. Website Analytics & Third-Party Services

We may utilize privacy-respecting analytics services and essential infrastructure partners (e.g., domain registries like NIXI/registry operators, Google Cloud/AWS infrastructure partners) strictly to execute user-requested transactions. We never sell, lease, or monetize your personal information to third-party data brokers or advertisers.

8. Payment Information Security

Payment transactions are processed directly by RBI-approved, PCI-DSS Level 1 compliant payment gateways. Hosting Setu does not capture, store, or process raw credit card, debit card numbers, or UPI PINs on its own local servers.

9. Data Retention Policy

We retain personal data for as long as your service account remains active or as needed to satisfy legal, accounting, tax, or regulatory compliance requirements in India.

10. User Rights

You have the right to:

• Access and review personal information associated with your Hosting Setu account.
• Request correction of inaccurate or outdated contact information.
• Request deletion of account data upon service termination (subject to statutory retention obligations).

11. Children's Privacy

Our website and web infrastructure services are designed exclusively for business entities and individuals aged 18 and above. We do not knowingly collect personal data from minors.

12. Changes to this Privacy Policy

NetVantage Systems Private Limited reserves the right to update this Privacy Policy to reflect operational, legal, or regulatory modifications. Revised policies will be published on this page with an updated revision date.